All for Houses Terms & Conditions
Effective Date: 25 May 2026
These Terms & Conditions (“Terms”) govern the use of the services and platform provided by All for Houses (“AFH”, “we”, “our”, or “us”).
By booking services, contacting Sitters through the platform, submitting forms, or using the All for Houses website, you acknowledge that you have read, understood, and agreed to these Terms.
1. Services provided
All for Houses provides house and pet sitting related services, which may include:
house sitting
house and pet sitting
pet check ups
house check ups
dog walking
pet care assistance
home monitoring services
Services may include:
feeding pets
walking pets
administering agreed medication
collecting mail and packages
watering plants
monitoring home security
allowing access for approved contractors, domestic workers, gardeners, or maintenance personnel where arranged
2. Bookings & Payments
Bookings are subject to sitter availability and confirmation.
Payment terms, booking procedures, and service confirmations may be communicated through:
the website
email
WhatsApp
other approved communication channels
AFH currently accepts EFTs only.
Bookings may not be considered confirmed until payment arrangements have been completed.
3. Cancellations & refunds
Clients may cancel bookings up to 4 days before the scheduled booking start date for a full refund.
Cancellations made within 3 days of the scheduled booking may incur a cancellation fee of up to 30% of the total booking amount.
Refunds, where applicable, will generally be processed within 7 working days of approval.
AFH reserves the right to assess cancellations on a case by case basis.
4. Client responsibilities
Clients agree to provide accurate and complete information regarding:
pets
medical conditions
behavioural concerns
feeding instructions
emergency contacts
home access procedures
alarm systems
special care requirements
Clients are responsible for:
providing adequate pet food, medication, litter, and supplies
ensuring the property is reasonably safe and secure
providing working contact information
ensuring pets are vaccinated and free from known contagious illnesses where applicable
Clients are encouraged to provide:
veterinarian details
emergency contacts
nearby family or neighbour contact information
5. Home Access & Property Conditions
Clients must ensure that Sitters have safe and reasonable access to the property for the duration of the booking.
AFH reserves the right to refuse, suspend, or terminate services where:
unsafe conditions exist
aggressive animal behaviour creates safety concerns
access arrangements are inadequate
instructions are misleading or incomplete
6. Liablity
All for Houses and its Sitters will take reasonable care of pets, homes, and property during the provision of services.
However, AFH shall not be liable for:
unforeseen incidents
pet illness or natural medical complications
pre existing property issues
acts beyond reasonable control
losses resulting from inaccurate client information
except in cases of proven negligence by AFH or its Sitters.
Clients acknowledge that pets and homes carry inherent risks, and agree to indemnify and hold harmless AFH against claims arising from circumstances outside of AFH’s reasonable control.
7. EMERGENCIES
In emergency situations involving pets, homes, safety, or property, AFH and its Sitters may take reasonable action considered necessary under the circumstances.
This may include:
contacting veterinarians
contacting emergency services
arranging urgent repairs
contacting emergency contacts provided by the client
Clients remain responsible for emergency related costs including:
veterinary treatment
emergency call outs
medical expenses
repair costs
additional care requirements
AFH will make reasonable efforts to contact clients before major decisions are made where circumstances allow.
8. Privacy & platform use
By using the All for Houses platform, users acknowledge that personal information may be collected and processed in accordance with the All for Houses Privacy Policy.
Users agree not to misuse the platform, submit false information, or engage in fraudulent or abusive conduct.
9. Safety & trust
AFH reserves the right to:
review user profiles
refuse service
suspend accounts
remove listings
request verification documentation
where necessary to protect platform safety, users, pets, homes, or the integrity of the platform.
10. Governing law
These Terms shall be governed by and interpreted in accordance with the laws of Namibia.
11. Policy updates
All for Houses reserves the right to modify or update these Terms at any time.
Continued use of the platform or services constitutes acceptance of any updated Terms.
12. Contact
For questions regarding these Terms & Conditions, please contact:
ALL FOR HOUSES